Frequently Asked Questions

Straight answers to common questions about Glow.

Clear answers. No pressure. No fine print.

Glow Homes is deliberately different from most home energy providers.

Rather than selling off-the-shelf packages or pushing quick decisions, Glow takes a design-led, long-term approach to home energy. That means some parts of how we work may feel unfamiliar — especially if you’re used to price-first comparisons or instant quotes.

These questions cover the things homeowners most often want clarity on, from whether Glow is the right fit to how systems are designed, delivered, and looked after over time.

If you’re exploring options, taking your time, or simply trying to understand how modern home energy systems really work, you’re in the right place.

And if something isn’t answered here, we’re always happy to explain how Glow works — or to be honest, when we’re not the right fit.

Let us try and answer your questions

Is Glow right for everyone?

No, and that is intentional.

Glow is designed for homeowners who value quality, coordination, and long-term performance over speed or lowest price.

If you are looking for the cheapest upfront option, a quick install with minimal design work, or a standard package picked from a price list, Glow is probably not the right fit.

If you are looking for a system designed once, properly, calm and considered delivery, and infrastructure you can rely on for decades, then Glow Homes may be exactly right.

No.

Glow does not offer discounts, seasonal promotions, referral incentives, or price-led offers.

Pricing is governed by system design, delivery coordination, and operational reality, not sales tactics.

Where collective delivery creates genuine efficiency, this is applied fairly and transparently as part of the delivery process.

We do not discount to create urgency, and we do not negotiate pricing.

This protects quality, fairness between homeowners, and long-term accountability.

No.

Glow does not sell individual products, bundles, or off-the-shelf packages.

We do not ask you to choose panels, batteries, or inverters from a list.

Instead, we design a complete system that works as one, based on the home, the household, and how energy will be used over time.

The right system emerges through design, not selection.

Glow does not offer leasing, rent-to-own schemes, or utility-controlled systems.

Glow systems are designed for homeowners who want to own their energy infrastructure outright.

To support payment flexibility, we offer access to third-party payment providers such as Klarna, Clearpay / Afterpay, and PayPal Pay in 4, which allow eligible customers to spread payments over a short period.

These options are designed to support cash flow, not to replace ownership or introduce long-term finance structures.

If longer-term finance options are introduced in the future, they will be offered carefully and transparently, without compromising ownership, quality, or clarity.

No.

Checking your postcode does not commit you to anything, trigger a sales call, or lock you into a process.

It simply helps us understand local context, such as delivery planning and whether Glow Networks operate in your area.

Context informs design. It does not limit it.

Glow is not a fast-install model, by design.

Typical timelines include time for proper system design, coordination through a Glow Network participation window, and planned, prepared installation.

From confirmed participation to installation, delivery typically operates on a six to eight-week cycle, depending on the network window end period and system complexity.

Nothing is rushed. Nothing is left vague.

Glow systems are installed by trusted, accredited delivery partners working to Glow’s standards.

Installers are selected based on proven technical capability, consistency of workmanship, and alignment with Glow’s quality and delivery expectations.

Glow owns the system design, delivery coordination, and customer experience.

Responsibility is clear before, during, and after installation.

Installation is not the end of the journey.

Glow provides clear system handover, monitoring and performance visibility, and ongoing aftercare aligned with long-term ownership.

Systems are designed to evolve as homes change, whether that is EV adoption, increased demand, or future electrification.

Long-term systems deserve long-term care.

Yes, where appropriate.

Glow systems are designed with modularity and future expansion in mind.

That does not mean upgrades are assumed or pushed.

It means the system is not boxed in on day one.

Future changes are considered during initial design so the system remains relevant as the home evolves.

No.

Glow is a storage-first system provider.

Battery storage is not treated as an optional add-on.

It is a core part of how modern home energy systems work reliably and intelligently.

Systems without storage are not aligned with Glow’s design philosophy or long-term performance standards.

Generally, no.

Glow focuses on owner-occupied homes, semi-detached and detached properties, and long-term ownership profiles.

This selectivity reduces delivery risk and ensures systems are designed for the people who will live with them long-term.

That is absolutely fine.

Glow is built around advisory conversations, not pressure or urgency.

You are welcome to explore, ask questions, and take time to understand what is right for your home.

When you are ready, the next step is simple.

Check your postcode.
Learn more about our systems.
Start with design.

No pressure. No shortcuts.

If something is not covered here, you are welcome to get in touch.

We are happy to explain how Glow works, and just as happy to say when we are not the right fit.

Check your postcode or get in touch to start the conversation.

Own your energy

Energy ownership isn’t about buying technology. It’s about designing a system that works quietly, reliably, and for the long term.

If you’d like to explore what that could look like for your home, start with design and see how Glow works.

Check your postcode