Privacy Policy
Last updated: 26th January 2026
Glow Homes is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website or contact us.
Who we are
Glow Homes is a trading name of Glow Collective Limited (company number 16967271), which is the data controller responsible for personal data collected through this website and during our communications with homeowners.
Glow Collective Limited is registered with the UK Information Commissioner’s Office (ICO) as a data controller.
You can contact us about data protection or privacy matters at privacy@glow.homes
Regulatory registration
Glow Collective Limited is registered with the UK Information Commissioner’s Office (ICO) as a data controller.
What information do we collect?
We may collect and process personal information, including your name, email address, and phone number. We may also collect address information, including postcode. Information you provide when contacting us or requesting a call may be collected. Information submitted through forms on our website may be collected. Technical information such as IP address, browser type, and device information may also be collected. We only collect information that is relevant and necessary.
How we use your information
We use your information to respond to enquiries and requests. We use your information to understand whether Glow services are suitable for you. We may communicate with you about Glow systems, networks, or services. We use information to improve our website and user experience. We may use information to meet legal or regulatory obligations. We do not sell your personal data. Legal basis for processing. We process personal data based on your consent. We process personal data where it is necessary for the performance of a contract or steps leading to a contract. We process personal data based on our legitimate interests, where these do not override your rights. We process personal data to meet legal or regulatory obligations.
How we store and protect your data
We take appropriate technical and organisational measures to protect your data, including secure systems, access controls, and the use of reputable third-party platforms. We retain personal data only for as long as necessary.
Sharing your information
We may share your information with trusted third parties where necessary, including CRM platforms, technical or installation partners, and professional advisers. All third parties are required to handle your data securely and lawfully.
Cookies and website analytics
Our website uses cookies and similar technologies to improve performance and understand how visitors use the site. For more information, please see our Cookie Policy.
Your rights
Under UK data protection law, you have the right to access your data. You have the right to request correction or deletion of your data. You have the right to restrict or object to processing. You have the right to request data portability. You have the right to withdraw consent at any time. To exercise your rights, please contact: privacy@glow.homes.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
Contact us
If you have any questions about this Privacy Policy or how we handle your data, please contact: privacy@glow.homes
Learn more about Glow Homes and what we do.